FAQ's
WHAT IS THE SHELF LIFE OF LUMINAFRIK SKINCARE PRODUCTS?
The shelf life is 12 months. Use within this period for optimal efficacy and safety. Store in a cool, dry place away from direct sunlight. For further usage or storage questions, contact our customer service
HOW OFTEN SHOULD I MOISTURIZE?
We recommend moisturizing as often as needed since the skin loses moisture throughout the day and night. Hydrating in the morning and at night keeps skin soft and supple.
I HAVE OILY SKIN. DO I STILL NEED TO MOISTURIZE?
Oily skin needs nourishment, too. We still recommend moisturizing twice a day, as our products quickly and easily absorb into the skin.
I HAVE ECZEMA. ARE YOUR PRODUCTS SUITABLE FOR ME?
Yes, Shea butter has soothing, healing, and anti-inflammatory benefits for the skin, so it’s suitable for eczema. And it helps relieve itching. If you have extremely sensitive skin, we recommend testing a small amount on a patch of skin before applying more generally. Please talk to your physician regarding any concerns.
CAN MEN USE YOUR PRODUCTS?
Of course… Men need to hydrate their skin, too! Male skin tends to be thicker than female skin, but shea butter’s intense moisture is ideal for everyone and can soften even the roughest, toughest elbows, knees, and feet.
The shelf life is 12 months. Use within this period for optimal efficacy and safety. Store in a cool, dry place away from direct sunlight. For further usage or storage questions, contact our customer service
HOW OFTEN SHOULD I MOISTURIZE?
We recommend moisturizing as often as needed since the skin loses moisture throughout the day and night. Hydrating in the morning and at night keeps skin soft and supple.
I HAVE OILY SKIN. DO I STILL NEED TO MOISTURIZE?
Oily skin needs nourishment, too. We still recommend moisturizing twice a day, as our products quickly and easily absorb into the skin.
I HAVE ECZEMA. ARE YOUR PRODUCTS SUITABLE FOR ME?
Yes, Shea butter has soothing, healing, and anti-inflammatory benefits for the skin, so it’s suitable for eczema. And it helps relieve itching. If you have extremely sensitive skin, we recommend testing a small amount on a patch of skin before applying more generally. Please talk to your physician regarding any concerns.
CAN MEN USE YOUR PRODUCTS?
Of course… Men need to hydrate their skin, too! Male skin tends to be thicker than female skin, but shea butter’s intense moisture is ideal for everyone and can soften even the roughest, toughest elbows, knees, and feet.
ORDERS AND SHIPPING (FAQS)
HOW CAN I TRACK MY ORDER?
We send a shipping confirmation email once an order is on its way to you. This email includes your tracking number, but feel free to contact us at info.lumiafrik@gmail.com if you misplace it!
HOW CAN I RETURN A PRODUCT?
We hope you love your product (s) from Luminafrik! If you find your purchase unsatisfying, please get in touch with info.luminafrik@gmail.com for support.
HOW LONG WILL IT TAKE ME TO GET MY ORDER?
Your order will typically ship within 5-7 business days. The total delivery time excludes weekends and bank holidays.
Please allow at least 2-3 days to process your order. Also, please note that processing time does not include the shipping timeframe. The shipping time starts once the order is shipped, not when the order is placed.
I DID NOT GET AN ORDER CONFIRMATION AFTER PLACING AN ORDER. WHAT DO I DO?
If you did not get the order confirmation email after you placed the order, check your spam folder. Sometimes they're sent there
WHERE IS YOUR MANUFACTURER BASED?
Our ingredients are sustainably sourced from Ghana and the United States, but our products are manufactured in Virginia.
Do you have other inquiries? Let's chat.
Please email us at info.luminafrik@gmail.com
We send a shipping confirmation email once an order is on its way to you. This email includes your tracking number, but feel free to contact us at info.lumiafrik@gmail.com if you misplace it!
HOW CAN I RETURN A PRODUCT?
We hope you love your product (s) from Luminafrik! If you find your purchase unsatisfying, please get in touch with info.luminafrik@gmail.com for support.
HOW LONG WILL IT TAKE ME TO GET MY ORDER?
Your order will typically ship within 5-7 business days. The total delivery time excludes weekends and bank holidays.
Please allow at least 2-3 days to process your order. Also, please note that processing time does not include the shipping timeframe. The shipping time starts once the order is shipped, not when the order is placed.
I DID NOT GET AN ORDER CONFIRMATION AFTER PLACING AN ORDER. WHAT DO I DO?
If you did not get the order confirmation email after you placed the order, check your spam folder. Sometimes they're sent there
WHERE IS YOUR MANUFACTURER BASED?
Our ingredients are sustainably sourced from Ghana and the United States, but our products are manufactured in Virginia.
Do you have other inquiries? Let's chat.
Please email us at info.luminafrik@gmail.com